Help & FAQ

Explore our collection of kid-friendly frames and find the perfect fit for your child. Add their prescription, choose the right lenses and protection, and we’ll handle the rest — quick, easy, and worry-free.

We have a full tutorial on how to shop at Potato Glasses as well!

Your child’s prescription comes from an eye care professional—usually an optometrist or optician—after a simple eye exam.

No worries! Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Chat or send an email to support@potatoglasses.com and let us know how we can help with your order. P.S. Make sure to have the order number ready before contacting us. Head over to our Contact Us page for more info.

The anticipation is half the fun! Your order will be delivered within 7 - 14 business days.

We guarantee the quality of our eyewear. If you or your kids are not happy with their glasses, simply contact us for a refund or a replacement! We have 30-Day Free Returns, which allows you to make an equal exchange or return within one month — no questions asked. Our 365-Day Guarantee means you are eligible for a one-time replacement pair within 12 months. P.S. A one-time replacement pair will be only issued if there are clear defects in material and workmanship, and does not cover damage caused by accidents, negligence, or improper care.

We accept credit/debit card, PayPal, and Potato Glasses Credits.

Absolutely! When entering your child's prescription, clickAdd prism.

Our industry standard lenses are made of polycarbonate plastic.

Unfortunately we are unable to sell lenses independent of their frame.

Figuring out what all of those numbers and letters on your child's prescription mean can be a little tricky, but we've got that covered. Come check out our tutorial on how to read prescription!